Privacy Policy

Privacy Policy

Effective Date: October 20, 2025
Entity: TripNTreat Enterprises
Website: www.tripntreat.com

1. Introduction

TripNTreat Enterprises (“Company”, “we”, “our”, or “us”) values your trust and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, share, and protect your personal data when you visit or use our website — www.tripntreat.com (“Website”) and associated digital platforms.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website or services.

2. Applicability

This Privacy Policy applies to:

• Users and visitors accessing our Website.
• Individuals making bookings, purchases, or service inquiries.
• Partners, vendors, and affiliates registering with us.

It complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws of India.

3. Definitions

• Personal Data: Any data about an individual who is identifiable by or in relation to such data.
• Processing: The collection, storage, use, or disclosure of personal data.
• Data Principal: The individual whose personal data is being processed.
• Data Fiduciary: TripNTreat Enterprises, which determines the purpose and means of processing personal data.

4. Information We Collect

We collect the following types of information depending on your interaction with our Website or services:

a. Personal Information

When you register, book a service, or communicate with us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Gender (optional)
• Billing/Address Details
• Payment Method Information (limited, non-sensitive)
• ID Proof (if required for booking confirmation)

b. Non-Personal Information

Automatically collected data such as:

• Browser type and version
• Device information
• IP address and location
• Pages visited, time spent, and usage statistics
• Cookies and similar tracking technologies

c. Partner/Vendor Information

If you are a TripNTreat Partner (e.g., event planner, decorator, photographer, or tour guide), we may also collect:

• Business Name and Contact Details
• GST/License Details
• Bank Account or UPI details for payments
• Identification and verification documents

5. Purpose of Data Collection

We collect and process your data for the following purposes:

1. To register your account and manage user access.
2. To facilitate bookings, payments, and confirmations.
3. To verify identity and prevent fraudulent activity.
4. To communicate regarding your inquiries, updates, or support requests.
5. To send transactional, service-related, or promotional notifications.
6. To analyze user behavior and improve platform experience.
7. To comply with legal, accounting, or regulatory obligations.

6. Consent

By using our Website, you consent to the collection and use of your data as outlined in this Privacy Policy.
You may withdraw your consent anytime by writing to support@tripntreat.com, though this may limit your ability to use some services.

7. Cookies and Tracking

TripNTreat uses cookies and similar technologies to:

• Improve website performance and personalization.
• Analyze traffic and user trends.
• Remember user preferences and past activities.

You can control cookie permissions in your browser settings. Disabling cookies may impact certain functionalities of the Website.

8. Data Retention

Your personal data will be retained only as long as necessary to:

• Fulfill the purpose for which it was collected.
• Comply with legal or regulatory requirements.
• Resolve disputes or enforce our Terms.

After the retention period, all personal data will be securely deleted or anonymized so it can no longer be associated with you.

9. Data Sharing and Disclosure

TripNTreat does not sell or trade your personal data. However, we may share limited information with:

1. Third-party partners (e.g., decorators, tour operators, photographers) — only as necessary to fulfill your booking.
2. Payment gateway providers — for secure online transactions.
3. Analytics and marketing tools — to enhance service experience.
4. Government or regulatory authorities — if required under applicable law.

All third-party partners are required to comply with strict data protection obligations under confidentiality agreements.

10. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, or loss.

Security measures include:

• SSL (Secure Socket Layer) encryption
• Encrypted payment processing
• Role-based data access
• Regular server monitoring and audits
• Regular vulnerability assessments and restricted internal access

Note: No electronic transmission or storage method is 100% secure. You agree that you use the Website at your own risk.

10A. Data Breach Notification

In the unlikely event of a personal data breach, we will promptly assess its impact and notify affected users and relevant authorities as required under applicable law.

11. Your Rights

Under the DPDP Act, 2023, you have the following rights:

1. Right to Access – Request copies of your personal data held by us.
2. Right to Correction – Update or rectify inaccurate data.
3. Right to Erasure – Request deletion of your personal data, subject to legal obligations.
4. Right to Withdraw Consent – Stop receiving communications or terminate your account.
5. Right to Grievance Redressal – Raise privacy-related complaints via our Data Protection Officer (DPO).

To exercise these rights, contact us at support@tripntreat.com.

12. Data Transfer

In certain cases, we may transfer limited data to third-party service providers located outside India (for hosting, analytics, or payment processing).
Such transfers will comply with Indian data protection laws and ensure an equivalent level of data security.

13. Children’s Privacy

Our services are not intended for individuals below 18 years of age.
We do not knowingly collect or store personal data from minors. If you believe a minor has provided personal data, please contact us immediately for deletion.

14. Third-Party Links

Our Website may contain links to third-party websites.
TripNTreat is not responsible for their privacy practices or content. Users are advised to review the privacy policies of such websites before engaging with them.

15. Marketing & Communication Preferences

You may receive transactional, promotional, or informational messages via email, SMS, WhatsApp, or phone.

To unsubscribe from promotional messages, follow the opt-out link or email support@tripntreat.com.
Transactional messages (e.g., booking updates) will continue as long as you use our services.

16. Grievance Redressal & DPO Contact

Data Protection Officer (DPO)
TripNTreat Enterprises
support@tripntreat.com
Bhubaneswar, Odisha, India

All complaints will be acknowledged within 7 business days and resolved within 30 days.

17. Updates to This Policy

TripNTreat Enterprises reserves the right to modify this Privacy Policy from time to time.
Updates will be posted on this page with a revised Effective Date. Continued use of the Website constitutes acceptance of the updated policy.

18. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.
All disputes related to this Policy shall fall under the exclusive jurisdiction of the courts of Bhubaneswar, Odisha.

19. Contact Us

For privacy-related questions or feedback, please contact:

support@tripntreat.com
www.tripntreat.com
TripNTreat Enterprises
Bhubaneswar, Odisha, India

Version: 1.0
Last Updated: October 20, 2025